If your flight is delayed and you've booked transportation through Go Port, don't worry, we're here to help. We understand that travel disruptions happen, and we'll do our best to adjust your transportation accordingly.
Steps to Take If Your Flight Is Delayed
- Contact our Customer Experience Team as soon as possible
- Live Chat (7:00 AM-3:00 PM EST)
- Email: info@goport.com
- Text: +1 (855)-9769
- Provide the following details:
- Your Go Port order number
- Traveler name(s)
- Your updated flight arrival time
The sooner we're informed, the more flexibility we have to adjust transportation plans.
What Happens Next?
- For minor delays, we'll make every effort to reschedule your transportation to match your new arrival time
- For significant delays, especially those impacting same-day cruise shuttles, alternative arrangements may be needed
- If you've booked a Fly Snooze Cruise package, your arrival time should be coordinated with your hotel
- If you miss your scheduled shuttle and we cannot accommodate a new time, you may need to secure alternative transportation at your own expense.
Pro Tip: Book Early Flights When Possible
Choosing a morning arrival helps reduce the risk of missing your cruise transportation due to delays when using Go Ports' same-day cruise transportation from the airport to Port Canaveral.