If your flight is delayed and you've booked transportation through Go Port, we’re here to help. Travel disruptions can happen, and we will do our best to adjust your transportation when possible.
Steps to Take If Your Flight Is Delayed
1. Contact Our Customer Experience Team as Soon as Possible
- Live Chat: 7:00 AM – 3:00 PM EST
- Email: info@goport.com
- Text: +1 (855) 855-9769
The sooner we are informed, the more flexibility we may have to adjust your transportation plans.
2. Provide the Following Details
- Your Go Port order number
- Traveler name(s)
- Your updated flight arrival time
Providing complete information helps us respond more efficiently.
What Happens Next?
Your options will depend on the severity of the delay and the transportation service booked.
- For minor delays, we will make every effort to reschedule your transportation to align with your new arrival time.
- For significant delays, especially those affecting same-day cruise transportation, alternative arrangements may be necessary.
- If you booked a Fly Snooze Cruise package, your updated arrival time should be coordinated with your hotel.
- If you miss your scheduled shuttle and we are unable to accommodate a new departure time, you may need to secure alternative transportation at your own expense.
While we strive to assist whenever possible, adjustments are subject to availability and operational limitations.
Pro Tip: Book Early Flights When Possible
Morning arrival flights help reduce the risk of missing your cruise transportation due to delays, particularly when using same-day cruise transportation from the airport to Port Canaveral.